Privacy Policy – How vip1 Protects Your Personal Data

1 What Information We Collect

When you register and use your vip1 account, we collect different types of personal information depending on how you interact with the platform. Here is a breakdown of what we collect and when:

We collect only the information that is necessary for providing platform services, verifying your identity, processing transactions, and meeting applicable legal obligations. We do not collect sensitive personal data such as religious beliefs, political views, or health information.

2 How We Use Your Information

The personal data we hold about you is used for the following purposes:

• Account management: Creating and maintaining your vip1 account, enabling login via OTP, and managing account preferences and settings.
• Identity verification (KYC): Confirming your identity before processing withdrawal requests and for ongoing account security reviews.
• Transaction processing: Handling deposits and withdrawals in Philippine Peso through supported local payment channels such as GCash, Maya, InstaPay, and PESONet bank transfers.
• Platform security: Detecting and investigating suspicious activity, fraud, and breaches of our Terms and Conditions.
• Customer support: Responding to your queries, resolving disputes, and following up on account-related issues.
• Legal compliance: Meeting obligations under applicable Philippine laws and responding to lawful requests from regulatory authorities.
• Service improvements: Analysing aggregated, anonymised usage patterns to improve platform features and user experience.

We do not use your personal data to build advertising profiles or to share with third-party marketers. Any communications from vip1 that are promotional in nature are related directly to platform features and offers applicable to your account.

3 Legal Basis for Processing

vip1 processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration details, verifying your identity, and handling financial transactions are required to fulfil the service agreement between you and vip1.
• Legal obligation: Certain data retention and identity verification requirements are imposed by applicable law. vip1 is required to retain transaction records and KYC documentation for defined periods.
• Legitimate interest: Fraud detection, platform security monitoring, and internal analytics are conducted based on vip1's legitimate interest in operating a safe and reliable platform.
• Consent: Where we send you platform notifications or updates beyond strict account operations, this is based on your consent provided at registration, which you may withdraw at any time by contacting support.

4 Sharing of Personal Data

vip1 does not sell, rent, or trade your personal information. We share personal data only in the following limited circumstances:

Payment Processors

To complete your deposits and withdrawals, we share necessary payment details with the relevant Philippine payment processor (such as your bank or e-wallet provider). These processors handle only the data required to complete the transaction and are bound by their own data protection obligations.

Identity Verification Services

For KYC verification, documents may be processed by a contracted identity verification service. These providers act as data processors under vip1's instructions and are not permitted to use your data for independent purposes.

Game Providers

Live casino games and certain slot titles on vip1 are powered by third-party game studio providers. These providers may receive your account identifier and gameplay data as needed to deliver the game experience. They do not receive your full personal details or financial information.

Legal Authorities

vip1 will disclose personal data to government agencies, courts, or law enforcement bodies when required to do so by a valid legal order, court process, or applicable regulation. We will notify affected users where permitted by law.

5 Data Retention

We retain your personal data for as long as your vip1 account remains active and for a defined period after account closure, in line with legal requirements. The general retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for a minimum period after closure as required by applicable law.
• Transaction records: Financial transaction records, including deposit and withdrawal history, are retained for a minimum of five years from the date of each transaction in compliance with record-keeping obligations.
• KYC documents: Identity documents are retained for the period required by applicable anti-money laundering regulations, typically five years from the end of the business relationship.
• Support communications: Chat and email interactions with support are retained for up to two years for quality assurance and dispute resolution purposes.
• Gameplay logs: Bet and game history is retained to support dispute resolution and regulatory audits.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to you as an individual.

6 Cookies and Tracking Technologies

The vip1 platform uses cookies and similar technologies to provide a functional, secure, and personalised experience. Here is how we use them:

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings and your last visited game category so you don't have to re-select them on each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform – which pages are visited most, where players encounter errors, and general usage patterns. This data helps us improve the platform. No personally identifiable information is included in analytics reports.

vip1 does not use third-party advertising cookies or cross-site tracking technologies. Your behaviour on vip1 is not shared with external ad networks.

Most browsers allow you to control or delete cookies through their settings. Please be aware that disabling essential cookies may prevent you from logging in or using core platform features.

7 Security Measures

vip1 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your information:

• SSL/TLS encryption: All data transmitted between your device and vip1 servers is encrypted using industry-standard SSL/TLS protocols, whether you are accessing the platform via browser or the mobile app.
• OTP authentication: Two-factor authentication via one-time password is active on all accounts, adding a layer of protection beyond your password alone.
• Access controls: Personal data is accessible only to authorised vip1 staff whose roles require it. Access is logged and reviewed regularly.
• Secure document storage: KYC documents are stored in an encrypted environment with strict access controls. They are not stored in general file systems accessible to broader teams.
• Fraud monitoring: Automated and manual monitoring systems are in place to detect unusual activity such as login attempts from unrecognised devices or locations.

Despite these measures, no system is entirely immune from risk. If you believe your account has been compromised, contact vip1 support immediately so we can take protective action, including freezing your account while an investigation is conducted.

8 Your Rights Over Your Personal Data

As a player on the vip1 platform, you have the following rights in relation to the personal data we hold about you:

• Right to access: You may request a copy of the personal data vip1 holds about you. We will provide this within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or outdated, you have the right to request that it be corrected. For account details, you may be able to update some information directly through your account settings.
• Right to erasure: In certain circumstances, you may request that your personal data be deleted. This right is subject to legal retention obligations – for example, transaction records required by law cannot be deleted on request.
• Right to object: You may object to certain types of processing, such as receiving platform notifications. This does not affect processing that is necessary for the operation of your account.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting support. Withdrawal does not affect the legality of processing carried out before withdrawal.

To exercise any of these rights, contact the vip1 support team. We may need to verify your identity before processing a data rights request to ensure we do not disclose information to the wrong person.

9 Children and Minors

vip1 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The registration process includes an age declaration, and KYC verification is used to confirm the identity and eligibility of players.

If vip1 becomes aware that a minor has registered an account, that account will be closed immediately, any balance will be handled in accordance with our Terms and Conditions, and all associated personal data will be deleted. If you believe a minor has registered on the platform, please contact support immediately.

Parents and guardians in the Philippines are encouraged to use parental controls on shared devices to prevent access to online gaming platforms. vip1 supports responsible gaming and the protection of vulnerable individuals.

10 Changes to This Privacy Policy

vip1 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law. When material changes are made, we will notify players through the platform or via the contact details registered to your account.

The "Last updated" date at the top of this page indicates when the current version took effect. We encourage you to review this policy periodically. Continued use of the vip1 platform after changes are notified constitutes your acceptance of the updated policy.

If you disagree with any changes to this Privacy Policy, you have the right to close your account by contacting support. We will process any outstanding withdrawal and handle your remaining data in accordance with the retention schedule described in Section 5.